Back Orders, Returns and Custom Requests
Any problems must be reported in writing or by email within 3 days of receipt. Returns are accepted only 3 days from receipt. Please do not return goods unless we ask you to and email you with details. No returns are accepted after 5 days of receipt of goods. Returns must be approved by Krysaliis and accompanied by an RA number issued by Krysaliis. No returns will be accepted without an RA number. Authorized returns must be unopened, and in original packaging. Shipping charges are the responsibility of the customer. Original shipping charges will not be refunded.
BACK ORDERS AND SPECIAL ORDERS
Expect all back orders to ship in 2-3 weeks. If we expect a delay in shipping, we will notify you via email. We accept special orders for engraving and quantities. If you require your company’s logo or name to be engraved on a product, we will require 4-6 weeks to manufacture and ship the products out. All communication for custom orders will be done via email through your sales rep. For any requests on large quantities and custom engraving please email firstname.lastname@example.org and a rep will respond to you in 24 hours.