Returns and Exchanges:

We accept returns on non-engraved items within 30 days of shipment. When received, we will issue a credit for the purchase price of the item. Please email us at info@krysaliis.com to request a return, so that we can send over a return form to be inserted in your package. Any returns made without a return authorization will not be accepted as we need to track returns. 

Please note that any special order or engraved item is not eligible for return unless it is damaged or defective. In an event the product is engraved but damaged, we will replace the product for you. 

We have 3 options for return:

• Return your item for a full refund (Free Returns are only eligable for non-engraved products)
• Exchange your item for another item for free
• Get a store credit 

Krysaliis pays for the shipping on orders over $75.00, If a package is returned to us with an undeliverable address, we will contact you to let you know it has been returned. However we will have to charge the minimum fee of $5.99 to re-ship the package.

Damaged or defective merchandise:

Please examine the contents of your order immediately upon receipt. If any item is damaged or has a manufacturer’s defect, please contact Customer Service within7 days of receipt for return instructions. We will request delivery back by customer or will issue a return authorization and arrange to have your package picked up. Once we receive and inspect the returned merchandise, we will either replace it at no charge or issue a merchandise credit minus shipping charges. Please remember no returns can be accepted without a return authorization! If you receive an order that has not been engraved and decide you don’t like it, please email Customer Service at customerservice@krysaliis.com
within 7 days of receipt for a return authorization. All returned items must be in original, unused condition.

Please note that any special order or engraved item is not eligible for return unless it is damaged or defective.

Engraved and special order returns:

Any engraved or special order item cannot be accepted for return unless it is damaged or defective. All engraved items are not eligible of return and if damaged, we only offer an exchange of the product. When in doubt about whether your engraved or special item order can be returned for replacement or credit, please contact Customer Service at customerservice@krysaliis.com

Engraving mistakes:

For any engraved or personalized items, please check and re-check your spelling and grammar carefully before submitting your order to us. We are not responsible for any spelling or grammar mistakes submitted by the customer. If an engraving error has been made by us, we will replace the item at no charge or issue a full credit within 7days of notice after delivery. Please contact Customer Service at customerservice@krysaliis.com

When packaging your merchandise for return:

1. Please remember no returns can be accepted without a return authorization, regardless of the reason for return.
2. Please re-use the original carton and packing material.
3. Please email us at customerservice@krysaliis.com
   to request a return. 
4. We will email you a return form that needs to be put into the package 
5. Place the merchandise, packing slip and return form inside the carton and seal the carton with appropriate packaging tape.